ESL business: Telephone Conversation

How to Answer the Phone: American English Pronunciation

Telephone English: Taking a Message

Telephone English: Transferring a Call

Telephone Skills Training DVD Series

How to make an appointment on the phone

Effective Telephone Techniques Video 8: Service First Video Library

how to answer the business phone

Professional Phone Etiquette : Phone Etiquette for Answering Calls


  1. Such topics can be fun but the reason many such canned questions fall flat in the language classroom is that the approach is teacher-centred. Put the students first as in a new book called Catalyst. This is an interesting resource as it addresses this concern. Catalyst: A Conversation Taskbook for English Language Learners has an automatic topic generating routine built-in and the topics always resonate with students because it's student-centred: all about them. The main point about Catalyst is not that topic creation and topic substance are automatic or appealing however. Rather generated conversation is used as a means to the acquisition of a whole variety of essential communication tactics. Catalyst has review built around principles of "space repetition" and has instructor-, peer- and self- assessment protocols integrated as well. With all that going on there's not a lot of prep to do. Teachers can focus on facilitating the lesson, not the lesson plan.

    Catalyst is the first ever interactive, "multi-touch" ESL textbook and has just been published for iPad. You can find out more by visiting or you can just download the free sample on iTunes here: This is clearly what Apple had in mind when they released iBooks Authour in January 2012.

    Catalyst is also available in traditional paper.

  2. UK Business Telephone Systems provide communication equipment and consulting services that facilitate the transmission of voice, video, and data. We work closely with public switched networks and systems, global information networks, intelligent data servers, global computer network gateways, and intelligent peripherals enables wireless transmissions and information processing for sending and receiving.

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