Grammar: Would or Used To

English Grammar - "Would" in the past

Learn English (use to and used to vs would)

'Used to' or 'would' in Learn it today

'Used to' or 'use to' vs would in english

If we say something used to happen we are talking about repeated events and actions in the past, usually things that happened a long time ago and are now finished.

To express this we can use either used to or would.

When I was young I used to play with my dolls. = When I was young I would play with my dolls.
Of course I no longer play with dolls!

We used to go out a lot in the summer.
Implies that we no longer go out much.

If you want to talk about repeated states or habits in the past, you must use used to, you cannot use would : :

My dog used to bark at cats.
I used to smoke.
I used to be an administrative assistant.
I used to live in England.
You should use 'use to' without a d in sentences when it follows 'did' or 'didn't' (don't worry too much about this because lots of people get it wrong).

The question form is ‘Did you use to…?'. When asking a closed question you put did/didn't in front of the subject followed by use to, you cannot use would.

Did you use to go out with my sister?
Did they use to own the company?
Didn't we use to go to the same school?
Also when asking questions about states in the past you cannot use would.

What sort of things did you use to like when you were young?
. In the negative you cannot use would without a change in meaning.

I didn't use to play with my dolls.
If I said I wouldn't play with my dolls. It would mean I refused to play with my dolls.

We didn't use to go out much in the winter months.
If I said we wouldn't go out much. It would mean we refused to go out much.

!Note - The general rule is when there is did or didn't in the sentence, we say use to (without d) when there is no did or didn't in the sentence, we say used to (with d).

unit 1 cutting edge upper intermediate Present Simple vs Present Continuous

English Grammar

Present Simple vs Present Continuous - Learn English Tenses

ESL video: Examples of speaking tests Cambridge English

While the Common European Framework of Reference for Languages (CEFR) describes speaking performance at each of its six levels, it is difficult to know precisely what these levels mean until they can be seen in the context of live interaction.

Each of the five clips below features the performance of students taking the speaking test section of Cambridge ESOL exams which reflect the following levels:

A2: Cambridge English: Key
B1: Cambridge English: Preliminary
B2: Cambridge English: First
C1: Cambridge English: Advanced
C2: Cambridge English: Proficiency

ESL video: CPE Speaking Paper

CPE Speaking Paper - Part 1

CPE Speaking Paper - Part 2

CPE Speaking Paper - Part 3

My photo from tea party

I was awarded a certificate for passing the course English.

Today I won a certificate for 50 percent discount to study English.

Today I won a certificate for 50 percent discount to study English. The certificate was awarded http://www.europacity.ruI will study the books of cutting edge upper-intermediate.

Компания «Европа Сити» — молодая, динамично развивающаяся организация, специализирующаяся на первоклассном оказании услуг по изучению иностранных языков по разработанной специалистами компании и успешно внедренной методике с проверенными результатами.
Разновозрастный коллектив компании сочетает в себе как мудрость и мастерство старших специалистов, так и развитие и динамичность молодых и энергичных сотрудников.
Внедрение современных систем и технологий позволяет оперативно решать всевозможные вопросы действующих и потенциальных клиентов. «Европа Сити» всегда нацелена на достижение качественного результата, как в процессе обучения, так и в привлечении клиента.
На текущий день компания располагает комфортабельными аудиториями для проведения занятий в Санкт-Петербурге в двух районах города — в центре по адресу: Невский пр., д. 152и в Московском районе у метро Парк Победы на Московском, д. 157-А. В сентябре 2011 года будет открыт новый центр в Москве.
Несомненными достоинствами организации можно назвать высококвалифицированный и дружелюбный персонал, высокий уровень сервиса, комфортабельные аудитории для занятий, передовая методика обучения, и, что немаловажно, привлекательная стоимость обучения, а также специальные предложения для семей и групп друзей. С более подробной информацией о ценах и скидках Вы можете ознакомиться на сайте, либо позвонив в контактный центр компании.

New IESOL ISESOL City and Guilds Sample Papers

 ISESOL Practice Papers
Sample papers give your students a chance to practise taking a City & Guilds International ESOL or International Spoken ESOL exam before they do it for real. This helps them (and you) to know which areas they need to improve. Our practice papers are complete exams that are identical to what a candidate would complete during a live exam.

 IESOL Practice Papers 
Sample papers give your students a chance to practise taking a City & Guilds International ESOL or International Spoken ESOL exam before they do it for real. This helps them (and you) to know which areas they need to improve. Our practice papers are complete exams that are identical to what a candidate would complete during a live exam.
We have made available complete sets of free Practice Papers for our written English exams, each set includes: 

  • Practice Paper
  • Listening script
  • Audio file
  • Mark scheme 

ESL Business: Symbols in English

  1. _ underscore
  2. @ at
  3. - hyphen
  4. dash
  5. . point (numbers), full stop/period (at theend of a sentence),dot (in an email or website dress)
  6. ? question mark
  7. ! exclamation mark
  8. : colon
  9. ; semi-colon
  10. / (forward) slash
  11. \ back slash
  12. # hash/pound/numbe
  13. * asterisk/star
  14. ( open bracket
  15. ) close bracket
  16. ( ) round brackets
  17. [ ] square brackets

ESL Business: Useful telephone phrases and vocabulary in english

Identifying yourself
This is Leo Pearson from Griffin PIc.
It's Steve Ronson (from) AFS here.

Explaining the reason for the call
I'm calling about ...
I have a question about ...
I wanted to ask about ...
Are you the right person to ask?

ESL Business: Telephone talk topics in English

Call customer service to find out about replacement part, spare parts, etc.

C.S. Hello, customer service. This is Candy Smiss. How can i help you?
G.T. Hello.This is George Tellor. I’d like some more details about  replacement of spare parts.

C.S. Well. What kind of question do you have?
G.T. Ms. Smiss I bought  BMW 1 Series  in your showroom  about two months ago. I have trouble with my car Air Condition. It has been already broken for two days. I was at the repair service, but they told me that now they had no free Spare parts for my car.

C.S. Could you give me your car's VIN?
G.T . Just a moment please.. Well It's SD123456778J.

ESL speaking: How to End a Conversation

What should you do to get away from someone if you're in a hurry or you're not enjoying the conversation?

How to Politely End a Conversation

I’m frequently asked about how to bring a conversation to a polite and friendly close. Like you, no one wants to be perceived as rude or hurtful.

ESL business: useful phrases in English TELEPHONE

Slang Telephone Conversation

Casual Phone Conversation

BBC Telephone

ESL business: Useful Phrases in English Starting a Telephone Talk

Starting a Telephone Talk

A: Hello!
B: May I speak to Mr. Stock, please?
A: Speaking.
B: Good morning, Mr. Stock. This is Surikov calling.
A: Good morning, Mr. Surikov.

A: Hello.
B: Could I speak to Mr. Ivanov?
A: Who's calling, please?
B: This is Brown from the Foreign Office.
A: Thank you. I'm putting you through.
C: Ivanov speaking.

ESL business: Running a Business Meeting


May I have a word?
If I may, I think...
Excuse me for interrupting.
May I come in here?

Giving Opinions

I (really) feel that...
In my opinion...
The way I see things...
If you ask me,... I tend to think that...
Asking for Opinions

Do you (really) think that...
(name of participant) can we get your input?
How do you feel about...?

ESL business: Telephone Conversation

How to Answer the Phone: American English Pronunciation

Telephone English: Taking a Message

ESL business: useful phrases in English TELEPHONE

Useful phrases in English: Telephone Conversation Phrases

Learn English 28 - Office Phone

Making contact:

Hello/Good morning/Good afternoon ..
This is John Brown speaking.
Could I speak to .......... please?
I'd like to speak to .......... please.
I'm trying to contact ..........
Hi – Hello – Hello, how are you?
Good morning – good afternoon -good evening

Answering the phone:

Good morning/afternoon XYZ Ltd. How can I help you?

Giving more information in English:

I'm calling from Tokyo/Paris/New York/Sydney
I'm calling on behalf of (Mr. X ...)

ESL Vocabulary: English Collocations in Use Advance

English Collocations in Use Advance

English Collocations in Use Advance

ESL Writing: Business letters in english

ESL Writing: Make complaint letter about the missing luggage

Reporting the missing article/luggage

1. This is to report the loss of a trunk that I had booked form New Delhi to Mumbai Central in the brake van of Rajdhani Deluxe/Air Conditioned Express that left New Delhi station on ……………… (date) ……………… a.m. /p.m.

2. This is to report the disappearance of a bicycle booked by me from Delhi to Mumbai in the luggage van of the Frontier Mail which left New Delhi station on ……………… (date) ……………… a.m. /p.m.

3. This is to inform you that I have lost a basket of fruit I had booked in the luggage van of Rajdhani Express leaving Delhi for Mumbai on ……………… (date) ……………… a.m. /p.m.. I had also travelled by the same train.

Unit 8: New Cutting Edge Elementary additional materials (did)

Unit 8:  New Cutting Edge Elementary additional materials

Episode 6. He didn't write

  • The Past Tense in english
  • Regular Verbs  in english
  • Verbs ending in 'Y'
  • Irregular Verbs  in english
  • Questions in the Past Tense  in english

ESL for IT: English Computer Vocabulary

English for IT - English Computer Vocabulary

ESL for IT: Vocabulary Technology in English

Learn English with Video - Talking Technology in English

ESL for IT: Vocabulary Business English - Internet Technologies 2

Vocabulary Business English - Internet Technologies

ESL vocabulary in english: dynemic, html, xml, javascript, object-oriented.

ESL for IT: Vocabulary Business English - Internet Technologies

Vocabulary Business English - Internet Technologies

ESL video vocabulary: Linux, Apacher, Mysql, PHP, develop, opensource, architecture, infrastructure, cloud computer, bandwight.

ESL for IT: Computers for Beginners english video

Computers for Beginners english video

ESL for IT: Computers and the Internet English Vocabulary

Computers and the Internet english vocabulary


ESL Teachers Board: Free teaching materials, ESL jobs and resumes.

IELTS vocabulary: IELTS task #2 Compound nouns

Compound nouns
Match the words in box A with the words in box B to make 10 compound nouns. You will need to use some words more than once.


  • active
  • family
  • maternal
  • sibling
  • stable
  • extended
  • immediate
  • physical
  • striking


  • family
  • instinct
  • rivalry
  • upbringing
  • gatherings
  • resemblance
  • role

IELTS vocabulary: IELTS task #1

IELTS vocabulary
A lot of words in English connected with families and relationships can also be used in a different context. Complete the sentences with a word from the box.

  • adopt
  • conflict
  • family
  • nurture
  • related
  • relation
  • relationship
  • relative

1. The wolf is a member of the dog ....
2. The company decided to ... a new approach to staff recruitment.
3. The study found a strong ... between a lack of friend and sibling rivalry.
4. Whether you think the price of goods is high is ... tho the amount of mouney you earn.
5. Studies have shown that stress in adulthood can be ... to an unhappy childhood.
6. Good teachers identify the talents of theair students and ... them.
7. This evidence seems to ... with the findings from previous studies.
8. I am writing in ... to the job advertisement in yesterday's paper.

ESL for IT: English for information technology

Oxford English for information technology

  • Unit 1 Computer Users
  • Unit 2 Computer Architecture
  • Unit 3 Computer Applications
  • Unit 4 Peripherals
  • Unit 5 Interview: Former Student
  • Unit 6 Operating Systems
  • Unit 7 Graphical User Interfaces
  • Unit 8 Applications Programs
  • Unit 9 Multimedia
  • Unit 10 Interview: Computing Support
  • Unit 11 Networks
  • Unit 12 The Internet
  • Unit 13 The World Wide Web
  • Unit 14 Websites
  • Unit 15 Interview: Webpage Creator
  • Unit 16 Communications Systems
  • Unit 17 Computing Support
  • Unit 18 Data Security 1
  • Unit 19 Data Security 2
  • Unit 20 Interview: The ex-hacker
  • Unit 21 Software Engineering
  • Unit 22 People in Computing
  • Unit 23 Recent Developments in IT
  • Unit 24 The Future of IT
  • Unit 25 Interview: Electronic Publishing

Oxford English for Information Technology

ESL business: Giving Instructions in english

Do you know how to give instructions in English?

How to make a cup of tea?
How to search for a topic on yandex?
How to make a call on your mobile? Or listen to your music?

There are two parts to giving instructions the sequencers and the actions.

Asking for Instructions

  • How do you (do this)?
  • How do I . . . ?
  • What is the best way to . . . ?
  • How do I go about it?
  • What do you suggest?
  • How do you suggest I proceed?
  • What is the first step?

ESL Vocabulary: Computer and IT

Computer Vocabulary in English

Anti-virus software - A program that finds and removes viruses from a computer.

Backup - A copy on floppy disk or tape of files on a PC's hard disk. A backup is used in case the hard disk file(s) are erased or damaged.

Bit, bytes - A bit is the smallest piece of information that computers use. For simplicity, a PC uses bits in groups of 8 called bytes (8 bits = 1 byte).

Boot, boot up, boot disk - You boot (or boot up) your computer when you switch it on and wait while it prepares itself. Instructions for startup are given to the computer from the boot disk, which is usually the hard disk.

ESL Vocabulary: Computer

Computers vocabulary in english

ESL useful phrases in english: Asking for Help

Asking for Help in english

Could you . . . . (for me) ?
Would you please . . . ?
Would you mind V+ing . . . .?
Could you possibly . . . ?

Okay, no problem.
Sure, I'd be glad to.
Sorry, I'm (kind of) busy now.
I'm sorry. I don't have time right now.

Do you have a minute?
Can you spare a few minutes?
Could you do me a favor?
Could I ask you a favor?
Can I ask you to . . . ?

I need some help (if you have time).
(If you're not busy) I could use your help.

ESL useful phrases in english: Asking for Information

Asking for Information

Information about company

What does your company do?
What is your specialty?
What do you specialize in?
What is your main line of business?

ESL useful phrases in english: make appointment

Making Appointments in english

I'd like to make an appointment with Dr. Bill.
I'd like to schedule a meeting with Ms. Terry.
Could I schedule a time to meet with Mr. East?

ESL Vocabulary: car parts visual vocabulary

Car parts - picture dictionary

The Car

ESL idioms: 40 Useful Business English Expressions

40 Useful Business English Expressions 

1. 800 pound gorilla - the biggest, most powerful group or company
Example: "If we follow our plan to make this new software, we're going to have a lot of competition, including from the 800 pound gorilla, Microsoft."

2. (a rising tide that) lifts all boats - something that helps all people or all groups
Example: "We're only number three, but the current economic growth will lift all boats, so we're sure to make a profit this year."

3. an old hand - a person who has long experience, especially in one place
Example: "He can help us set up a company in Beijing. He's been working in China for many years and speaks Chinese fluently. He's an old China hand."

4. at the 11th hour - very late, at the very last minute
Example: " ."

IETLS Writing: Writing Sample Essays

IELTS Sample essays (Writing Task One and Two)

ESL fun: Computer technology

Main store
Floppy disk
User interface
Application software
Function key
Debugging tool
Backup system
Central processing unit
Supplementary data

ESL fun: Chinese restaurant

Chinese restaurant
You could come with your dog!!!!
We'll cook it!!!

ESL for IT: Introduction to English for information technology

Introduction to IT English this sample, only Unit 1 is available

English for Information Technology

Forum of Information Technology English

IELTS: Vocabulary 100 words

How to Improve your Vocabulary
100 words to Impress an Examiner! 
Here are 100 advanced English words which should you be able to use them in a sentence will impress even educated native speakers! Perfect if you want to impress the examiner in examinations like: IELTS, TOEFL and Cambridge CAE and CPE. If you are really serious about having an extensive and impressive vocabulary, try learning these and then try these advanced vocabulary tests. 

(n.) something that differs from the norm (In 1974, Poland won the World Cup, but the success turned out to be an aberration, and Poland have not won a World Cup since). 

(v.) to hate, detest (Because he always wound up getting hit in the head when he tried to play cricket, Marcin began to abhor the sport). 

(v.) to agree without protesting (Though Mr. Pospieszny wanted to stay outside and work in his garage, when his wife told him that he had better come in to dinner, he acquiesced to her demands.) 

ESL for IT: Video vocabulary for IT

Business English Technology Vocabulary for IT

ESL Writing: City and guilds ESOL Sample writing tasks with Score and Examiner’s comments

Sample writing tasks 2011

Sample writing tasks are provided to show various performances by candidates at the different levels.

City and guilds ESOL Writing samples B2 Level with Score and Examiner’s comments


IELTS writing: Useful phrase - Explaining opinions, Using examples, Concluding

Explaining opinions

  • What this means is
  • In other words,
  • That is to say
  • To be more precise
  • In fact,
Explaining through examples and introducing evidence
  • For example,
  • For instance,
  • A good illustration of this is
  • If we take an example
  • Evidence for this is provided by
  • We can see this when
Explaining cause and stating effect
  • One reason for this is
  • The immediate cause of this
  • One of the causes of this is
  • This has resulted in
  • As a result,
  • This has led to

  • To summarise
  • In conclusion
  • On balance,
  • This is a complex issue with no clear answers
  • If we look at both sides of the argument

IELTS writing: Useful phrase - Commentin, Generalising


  • Of course,
  • Naturally,
  • Evidently,

Generalising - making your writing look academic and more cautious

  • Generally speaking,
  • On the whole,
  • .....tends......
  • Typically,
  • By and large
  • .....tends......
  • .....may/might/could..
  • Often/frequently/sometimes/usually

IELTS writing: Useful phrase - Personal opinion

Personal opinions

  • My personal view is that
  • It seems to me that
  • I tend to believe that
  • I am of the opinion that
  • I would argue that
  • In my experience

IELTS writing: Useful phrase - Impersonal points of view

Impersonal points of view - making an impersonal argument

  • There are those who say that
  • It is often said that
  • Many commentators are of the view that
  • A common opinion is that
  • A popular belief is that
  • It is often said that
  • One argument put forward is that
  • It can be argued that
  • It is generally accepted that

ESL fun:Weather forecasting stone

Condition - forecast
Stone is wet - rain
Stone is dry - not raining
Shadow on ground - sunny
White on top - snowing
Can't see stone - foggy
Swinging stone - windy
Stone jumping up and down - earthquake
Stone gone - tornado

ESL idiom: Don’t trouble trouble until trouble troubles you.

Don’t trouble trouble until trouble troubles you. - 
Don't go looking for trouble or problems- let them come to you.

ESL Writing: IELTS Essay

Sample IELTS Essay Topics

ESL Writing: Describing People in english

Describing People vocabulary

  • Height: of medium height
  • Build: tall, thick, just six foot, slim, thin, muscular, well-build, overweight, skinny,long-legged, round-shouldered,full
  • Age: of his late forties,  middle-age, teenage, elderly, in his teens, in his mid-forties
  • Complexion:
  • Face: plump, oval, round, tanned, pale, beard, freckled, dimples,   wrinkled  
  • Hair: ginger, curly, blond,  wavy, balding, straight, shoulder-length, short
  • Eyes: slanted, almond-shaped 
  • Nose: curved, crooked
  • Lips: full, slim
  • Special fuatures: mole, wrinkled, scar, moustache

ESL Writing: Useful phrase - Everyday activities in English

Everyday activities in English 

I spend a lot of time chatting on the phone.
I spend too much time watching TV.
I don't spend much time listening to mussic.
I don't have enough time for reading.
I really love shopping.
I absolutely hate doing housework.
I'm quite good at doing exercies.
I'm not interested in cooking.
I'm not very good at playing computer games.

ESL Speaking: Job Interview in english

Video of Job Interview in english (Pre Intermediate)

Silly Job Interview in english - Monty Python

Job Interview

ESL Writing: Business english useful phrases

Useful english Phrase bank

Describing in english your work
I work for IBM/a pharmaceutical company.
I work in a bank/an office/London.
My job involves ...
My role is to ...
I have a post as head of marketing/in the marketing department
I am responsible for accounts.
I have (five years of) experience in sales.
We are based in ...
Our headquarters are in ...

ESL Video: FCE speaking tests sample

Video FCE english speaking exam

Cambridge English: First, commonly known as First Certificate in English (FCE) is an exam for people who need to prove they can use everyday written and spoken English at an upper-intermediate level for work or study purposes.

You will take the Speaking test with one or two other candidates, and you will be required to demonstrate different types of speaking, including by yourself and in discussion with the examiner and other candidates.

More information about FCE

The Cambridge First Certificate in English speaking exam parts one and two

The Cambridge First Certificate in English speaking test parts three and four

Unit 7: New Cutting Edge Elementary additional materials (was adn were, regular and irregula verbs, life story)

ESL business writing: Company growth in english


Company Growth
In this epsiode we look at the language of description.

We are going to talk about businesses and different ways to discuss economic information.
Include data as evidence or examples to support your description, and make a comment to show you understand the significance of what you are describing.
Make your descriptions of data complete. 
Also use a variety of language constructions, and make sure you use Prepositions of Time correctly.


ESL english learning: Teach Vocabulary to ESL Students

Teach Vocabulary in english to ESL Students

For ESL students, vocabulary is the most important element leading to reading comprehension. Without extensive vocabulary teaching and practice, ESL learners will not be able to reach the required proficiency standard of reading. This article will look at some tactics for incorporating more vocabulary teaching basics.

  1. Decide which vocabulary in english items you wish to teach for the first time. There should be no more than 10 of these items.
  2. Prepare interesting reading activities using vocabulary. Provide many new opportunities for students to encounter the word. This can be done by showing the word using a picture or a flashcard.
  3. Provide opportunities for students to recognize the word in a variety of contexts using sentences, describing pictures and playing games. A good elementary level games is "I spy," where you describe a word and students have to guess the word. This game can be played in groups, individually or with the entire class.When planning recognition type activities, include a variety of activities that will engage the students and stimulate them cognitively. Activities need not be too challenging and should motivate and interest them to learn the language.
  4. Progress from recognition style activities to production-based activities, which require students to do something else with the word other than simply recognize its meaning. Spelling bees and short creative writing assignments where students brainstorm around a targeted vocabulary word from a list are a few such activities.
  5. Prepare assessments that combine both recognition and production-based tasks.
  6. Circle around a variety of learning styles. For your audio type learners, use more dictation practice activities, while your visual learners could benefit from more picture use, especially when learning the word for the first time.

ESL useful phrases in english: Money and the company background

ESL conversation in english.
Money and the company background:

  • He’s now a millionaire.
  • He hit the jackpot.
  • They bought the company.
  • She became the CEO of the company.
  • He joined the management team.
  • He had a small stake in the company.
  • She was the co-founder of the company.
  • We don’t get a bonus at the end of the year.

ESL useful phrases in english :Travel & accommodation

ESL conversation in english

Travel & accommodation
I have a few hours to kill.
I’d like a chance to shower.
I’d like a chance to stretch out.
I’d like a chance to relax.
I’d like a chance to sleep off the jet lag.
They offer luxury at an affordable price
The price was very reasonable.
I have an early morning flight.
I have an afternoon  flight.
I have evening  flight.

Long Trips - USA English

Have a good trip.
Enjoy your vacation.
Have a good time in (..)

Long Trips - UK English

Have a good journey.
Enjoy your holidays.
Have a good time in (...)

Enjoy! (American English)
Have a good time at (place such as a restaurant)
Have a good time in (city)

How was your vacation? (holiday in UK)
Did you enjoy your time in (...)
How was your journey / flight / trip?

ESL Writing: Business report in english

ESL Business report in english about the changes in a company.

Wal-Mart Stores, Inc. is an American public multinational corporation that runs chains of large discount department stores and warehouse stores. The company was the world's largest public corporation in 2010 by revenue.

The company was founded by Sam Walton in 1962, incorporated on October 31, 1969, and publicly traded on the New York Stock Exchange in 1972.
Walmart has 8,500 stores in 15 countries, under 55 different names. The company operates under its own name in the United States, including the 50 states. It also operates under its own name in Puerto Rico. It operates in Mexico as Walmex, in the United Kingdom as Asda, in Japan as Seiyu, and in India as Best Price.

n 2005, Walmart had $312.4 billion in sales, more than 6,200 facilities around the world—including 3,800 stores in the United States and 2,800 elsewhere, employing more than 1.6 million "associates" worldwide. Its U.S. presence grew so rapidly that only small pockets of the country remained further than 60 miles (100 km) from the nearest Wal-Mart.[23]

As Walmart grew rapidly into the world's largest corporation, many critics worried about the effect of its stores on local communities, particularly small towns with many "mom and pop" stores.

Wal-mart had 405,607.0$ millions in 2009 year and 408,214.0 $ millions of the revenue in 2010 year.In last year profit have increased by 5 %.

ESL Writing: Make complaint

ESL conversation in english:
  • I'm sorry to have to say this but...
  • I'm sorry to bother you, but...
  • Maybe you forgot to...
  • I think you might have forgotten to...
  • Excuse me if I'm out of line, but...
Making  a complaint in english

ESL useful expressions:

I’m afraid I have to make a serious complaint.
Look, I’m sorry to trouble you, but….
Excuse me, I’m afraid…
Excuse me, there seems to be something wrong with…
Excuse me, there appears to be something wrong…
I wonder if you could help me…..
I’ve got a bit of a problem here, you see……
Do you think you could……?
I’m sorry to have to say this, but….
Would you mind (doing)….?
I wish you wouldn’t mind….
I do wish you could….
Wouldn’t it be a good idea to/ not to….

Accepting a complaint in english

Oh, I’m sorry about that.
I can’t tell you how sorry I am
I wish it never happened
Oh dear, I’m really sorry
I’m so sorry, I didn’t realize
I just don’t know how to say.
I just don’t know what to say

Delaying a complaint in english

I suggest you leave it with us and we’ll see what can be done.
I suggest you leave it with us and we’ll see what we can do.
I’m afraid the manager/boss isn’t in at the moment. Could you call later?
I’m afraid we can’t help you at the moment. Could you leave your contact phone number and address? We will contact you soon.

Rejecting a complaint of english

Well, I’m afraid there is nothing we can do about it actually.
Well, I’m afraid there isn’t much we can do about it.

ESL Grammar: Definite and Indefinite Articles in english (A, An, The)

ESL English grammar: Definite and Indefinite Articles

The English definite article in english is the. It is used to identify a particular person or thing. If you are speaking about someone or something you are already familiar with, you use the with the noun. Look at
these examples:
  • I already know the man.
  • She met the womenwho won the lottery.
  • This is the book that I told you about.

Grammar: Singular or plural?

Singular or plural?

(a) Мы употребляем некоторые существительные
только во множественном числе, хотя используется
a pair of ...с этими словами:

trousers jeans shorts pyjamas tights scissors binoculars
stockings (and in this context glasses spectacles)

- Those are new pyjamas. или - That's a new pair of pyjamas.

(b) Во множественном числе в основном используются
слова person , people:

- He is a funny person. - They are funny people.

(c) Некоторые существительные оканчиваются на -s,
но не несут значение множественного числа:

mathematics physics economics athletics
gymnastics news politics electronics

- Mathematics is my favourite subject.
- What is the news from America?

Некоторые слова оканчиваются на -s и могут
выступать как в единственном, так и во
множественном числе:

means a means of communication many means of communication
series a series of stamps two series of stamps
species a species of bird 200 species of bird

(d) Следующие существительные в единственном числе
часто употребляются с глагольной формой для
множественного числа.

government staff team family club audience
committee company firm class jury orchestra

Мы часто воспринимаем эти слова, как относящиеся
к группе людей (they), а не к одному человеку
(it). Поэтому мы часто употребляем глагольную
форму множественного числа:

- The government (= they) are hoping to reduce taxes.
- The staff (= they) are full of enthusiasm.

Отметьте, что мы обычно употребляем глагол во
множественном числе с названиями спортивных команд:

- Liverpool are/is playing well this season.
- England rarely manage/manages to beat South Africa.

Но со словом the police мы всегда употребляем
глагольную форму множественного числа:

- The police are looking for Tom.

(e) Иногда мы употребляем существительное во
множественном числе с глагольной формой в
единственном числе. Это происходит, когда
речь идет о сумме денег, отрезке времени,
расстоянии и т.д.:

- Ten thousand pounds (= it) was stolen from the safe.
(но не `were stolen')
- Thirty miles is a very long way to walk. (но не `are')

(f) Слово во множественном числе принимает
форму единственного числа, когда оно выступает
как прилагательное:

a five-pound note (not `pounds') two 20-year-old girls
a four-week expedition a six-mile walk

Grammar: Names of streets, buildings, etc. with and without the

Names of streets, buildings, etc. with and without the

(a) Названия улиц, дорог, площадей обычно
употребляются без the: Fifth Avenue,
Piccadilly Circus, Red Square, Broadway
и т.д.

Но названия некоторых улиц употребляются
с the в силу сложившейся традиции:
the Strand, the High Street, the Mall.

(b) Названия аэропортов, железнодорожных станций,
университетов, колледжей употребляются
без артикля и состоят из двух слов:
Harward University, Oxford University,
Mocsow Airport, Victoria Station.

с Названия театров, музеев, картинных галерей,
концертных залов, кинотеатров, клубов и
отелей употребляются с the:

the Rotary Club
the Ambassador Hotel
the Bolshoi Theatre
the Opera House
the Odeon
the Tretiakov Gallery
the British Museum

Здесь есть исключения. Смотри раздел d данного

(d) Если магазины, рестораны, отели названы в
честь тех людей, которые их открыли, то
тогда эти названия оканчиваются на 's или
s и употребляются без the.

Harrods - shop; Maxim's -restaurant; Claridge's - hotel.

(e) Употребление артикля с названиями отдельных
зданий может быть различным и подлежит запоминанию.

Scotalnd Yard, Westminster Abbey, Buckingham Palace,Hyde Park

Мы ставим the перед названиями мест и зданий, в состав
которых входит of:
the Bank of England (но не 'Bank of England'):
the Houses of Parliament, the Tower of London, the Great Wall of China
the White House, the Royal Palace (это не названия, а прилагательные)

(f) Мы употребляем the с названиями некоторых газет и
журналов на английском языке:

The Times, The Guardian, The Sun
(также возможна форма: ' Give me a Guardian please.' )

(Но: Le Figaro, The Izvestia)